Recruitment
"The customer is angry. Write your reply."
Screen candidates on the work, not the resume keywords. The scenario is the interview.
Interactive assessments
Assess judgment,
not just recall.
A multiple choice quiz can check what someone knows. It cannot check what they would do when the prospect pushes back, the customer escalates or the situation turns. ChatAnimate runs the situation: the scene plays, the decision is theirs, the consequence lands on screen and the next question arrives shaped by what they just did. The final score measures a decision path, with the certificate to prove it.
Scores, pass marks, retakes and certificates ship on the Studio plan.
Roster · Sales certificationlive
14seated
11passed
82%avg path score
3retakes pending
M. OkaforValue → Split invoice32
J. ReyesManager → Escalate17
S. AhmedValue → Escalate24
L. NovakValue → Split invoice30
Each row is the path one person took. CSV export, one click.
Sample exercise
The prospect says your competitor is 30% cheaper.
Your move.
Two rounds, one scorecard. Answer the way you would in the room and watch the consequence land before the next question arrives.
Dana · Procurement
Look, I like the demo. But your competitor quoted the same package 30% under this. Why would I pay the difference?
The gap
Knowing the play.
Running the play.
A knowledge quiz asks
"What should you do when a prospect mentions a cheaper competitor?"
- One right answer, recalled from training
- No pressure, no clock, no relationship at stake
- Someone can pass it and still freeze in the room
A scenario assessment runs
Dana leans back and says it to your face.
- A decision under pressure with real tradeoffs
- The consequence of the choice plays out on screen
- The next question depends on the path, so guessing is visible
- The score reflects a whole decision path, not one recall
The machinery
Everything a real assessment needs.
The same engine that runs the exercise above runs a certification program for a thousand candidates. Nothing on this list is a roadmap item.
Scenario engineSituations that play as chat with realistic timingThe stem is experienced, not read, so the judgment is measured in context.
ConsequencesEach choice plays its outcome before the next questionWrong turns teach while the pressure is on. Paths stay honest.
Weighted scoringPoints per answer, compounding down the pathA risky but survivable choice scores differently from a deal-breaker.
Pass marksSet the bar per assessment, with two policiesOne policy shows the marks and continues. The other requires a retake until they clear it.
RetakesLocked for audits, open with best-score-kept for coachingCertification rigor and practice modes from one setting.
CertificatesGenerated on pass, downloadable per personThe completion evidence travels with the candidate.
Roster and CSVPer-person score, path and attempt historyCompliance evidence without a database project.
Image questionsCandidates tap the red flags on a real screenshotSpot-the-issue rounds measure observation, not reading.
Where it works
Eight rooms where
judgment is the job.
Sales hiring
"The prospect says your competitor is 30% cheaper."
The exercise above, tuned to your actual competitors and your actual playbook.
Customer service certification
"The refund request turns into a public threat."
Certify support tiers on de-escalation paths with consequences for each turn.
Leadership assessment
"Your report missed the deadline. The client is asking."
Management situations where there is a least-bad answer, not a right one.
Security awareness
"Which message is the one that ends badly?"
Tap the red flag on the screen. The consequence shows the breach it caused.
Workplace safety
"The machine guard is off and the shift is behind."
Frontline judgment with time pressure, scored on the call they make.
Education
"The chart says one thing. The patient says another."
Scenario-based learning where the assessment is the lesson replayed under stakes.
Professional certification
"The client asks for something the license does not allow."
Ethics and compliance judgment with an evidence trail for the regulator.
Questions
Before you certify anyone.
Score the path.
Certify the person.
Turn your hardest judgment calls into an exercise people can sit, score and retake. The roster, the certificates and the CSV export are in the box. Ships on the Studio plan.