Our refund approach
We want ChatAnimate to feel fast, useful and worth paying for. If you haven't put your first paid plan to use, you can request a full refund within 7 days — simple as that.
7-day refund window, if you haven't used it yet
First-time subscribers can request a full refund within 7 days of the initial purchase — as long as no renders or AI features have been used on the account during that time.
Haven't used it yet?
Ask within 7 days and it's a full, no-hassle refund.
Already created a render?
The plan is considered used and no longer refundable.
Refund eligibility
Usually eligible
- First-time subscriptions requested within 7 days, with no renders created and no AI features used.
- Accidental duplicate purchases.
- Billing errors on our side.
- Technical issues that prevent normal use.
Generally not eligible
- Any render created or AI feature used within the 7-day window.
- Requests after the 7-day window.
- Renewal charges when not cancelled before renewal.
- Partial refunds for unused time.
What counts as "using" your plan
To keep this easy to check, "used" means any of the following happened on your account after you subscribed:
Common scenarios
Subscribed 2 days ago, haven't created a render yet.
RefundSubscribed 3 days ago, created one render, changed your mind.
No refundSubscribed 10 days ago, never used the account.
Window closedCharged twice for the same plan by mistake.
RefundHow to request a refund
To request a refund, reach out to us through our contact page or email us directly. When submitting your request, please follow these steps:
Open our contact page or email [email protected].
Select or mention Billing Question as the subject.
Use the email address connected to your ChatAnimate account.
Include the order, invoice or subscription details if you have them.
Briefly explain what happened. A sentence is enough.
Timing
We aim to respond within 24 to 48 hours. We check account activity (renders created, AI features used) against the request before approving it. Once approved, refunds are usually processed within 5 to 10 business days, depending on your bank or payment method.
Cancellations
You can cancel your subscription at any time through your billing dashboard. Your subscription and billing are managed by our authorized third-party payment processor.
You keep paid access until the end of the current billing period.
Your subscription will not renew automatically after cancellation.
Unused time in the current billing period is not partially refunded.
You can resubscribe later if you want the paid features again.
Exceptions
We may refuse refunds when:
- A render was created or an AI feature was used on the account before the request (see §1.1).
- The account violated our Terms of Service.
- The account violated our Acceptable Use Policy.
- We detect fraudulent, abusive or repeated refund behavior.
Before filing a chargeback
Please contact us first. Most billing issues are resolved faster directly with our team, and an unresolved chargeback can result in your account being suspended while it's investigated.